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Staying in the Loop
Brandstory Digital's communication process is built to keep you informed without flooding your inbox. Here's how we stay in touch.
How We Stay in Touch
For detailed updates, documents, and anything worth a written record.
Regular check-ins and reviews, booked in advance.
You're not limited to a single account manager for every question.
Quick progress notes that don't require a meeting.
Our Communication Philosophy
We aim to respond to client questions promptly, typically within a business day, without burying you in unnecessary updates.
The goal is to keep you informed on what matters, at a pace that respects your time.
Who You'll Hear From
Depending on your question, you may hear from your project manager, a specialist, or your account lead directly.
This keeps answers accurate and fast, instead of routing everything through a single bottleneck.
Client Voices
Our team found Brandstory easy to work with. They stayed responsible, thoughtful, and reliable through the whole project, and treated us as true partners.
Brandstory has stayed a trusted partner for our brand for over a year. They took time to learn our style and consistently met our expectations.
The team understood our needs and adapted quickly to changes. Their social media plan was well targeted and well executed from start to finish.
Book a free consultation, and experience how we communicate from the first call.
Common Questions
We aim to respond within a business day. Urgent issues are flagged and prioritized faster.
You'll have a consistent main point of contact, with direct access to specialists when needed.
That's easy to arrange. We adjust communication style based on what works for you.
In many cases, yes. Let us know your preference during onboarding.