Refund & Cancellation Policy

1Overview

We aim to deliver our SEO, social media marketing, web design, and branding services to a high standard. This policy sets out how cancellations and refund requests are handled.

2Cancelling a service

Clients may request to cancel an ongoing engagement by providing written notice, as specified in their service agreement. Cancellation takes effect from the notice period agreed at the start of the engagement, and any work already completed remains payable.

3Refund eligibility

• Advance payments for work not yet started may be refunded, minus any administrative costs already incurred.
• Fees for work already delivered, such as completed website builds, campaigns, or content, are generally non-refundable.
• Retainer-based services are billed for the period they cover and are not refundable once that period has begun.

4Non-refundable items

Third-party costs paid on a client's behalf — such as ad spend, domain registration, software licences, or stock assets — are non-refundable once incurred, as these are typically paid to external providers.

5How to request a refund

To request a refund or raise a cancellation, please contact us at info@brandstorydigital.in with your project details. We will review the request and respond within a reasonable time.

6Refund timeline

Where a refund is approved, it will typically be processed to the original payment method within 7–14 business days.